Boeing’s safety culture is 'inadequate' and 'confusing', new FAA report finds
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“We’ve taken important steps to foster a safety culture that empowers and encourages all employees to share their voice. But there is more work to do,” Boeing said Monday.
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new report by federal safety experts found major issues with Boeing's safety culture — including a "disconnect" between senior management and other employees, and a fear of retaliation when reporting safety concerns. The report released Monday had been requested by Congress and was completed by a panel of experts that convened in March 2023. The report found “gaps in Boeing’s safety journey” and described the safety culture as “inadequate” and "confusing.” While the experts didn't look specifically into Boeing incidents, they investigated the broader safety standards in the wake of two fatal 737 Max 8 crashes in 2018 and 2019 and years of headline-making issues. Concerns were renewed when a Boeing-manufactured Alaska Airlines plane door panel blew out midair over Portland on Jan. 5, forcing an emergency landing. A review of thousands of Boeing documents and over 250 interviews with employees found that not all employees understood the company's safety management systems. There was also "employee confusion" among different work sites and groups due to "complex" and constantly-changing procedures and training. The panel also found that after a restructuring at the company's Organization Designation Authorization unit, a program in which the FAA delegates powers to some company employees, the chances of interference or retaliation had "decreased" but still persisted, "particularly with regards to salary and furlough ranking.” The report found a “hesitation in reporting safety concerns for fear of retaliation” because managers could potentially investigate safety reports within their own reporting chain, meaning the process isn't fully impartial. Further, the report identified a lack of a consistent and clear safety reporting channels in the business unit and said employees were not always informed of their report outcomes. The panel was concerned that confusion about reporting systems “may discourage employees from submitting safety concerns.”
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